Return & Exchange

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Damages

For any defective / damaged / incomplete / wrong order delivered, we request you to inform us within 48 hours of receiving the order with the unboxing video of the product received.

Kindly ensure the video is clear and the damaged/defective/missing part of the order is highlighted in zoom.

We will be requiring a 360-degree unpacking video of the parcel for us to process the request further.

You must send us a video of the original labels and tags intact box. If the video is not shared as per the mentioned details we will be not able to cater any further request.

Please note that insufficient evidence or visible signs of tampering with the packet may result in your claim not being honored. In all such cases, the brand reserves the right to take the final decision.

 

Return Shipping

We will arrange for the return pick up from the originally delivered address only. If 48 hours have gone by since your purchase, we won't be able to offer you a refund or exchange. To be eligible for a return/exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Return Request should be placed within 48 hours of the product received
Items must be unused and in original packaging.
To start an exchange procedure, please email us at finefusion23@gmail.com

We accept returns only for damaged / defective or missing products.

 

Refunds

Refunds will be processed once your return is received and inspected in our warehouse. We will send you an email/WhatsApp message to notify you that we have received your returned item.

If everything is in order, then your refund will be processed, and the amount will be refunded to your original method of payment for prepaid orders.

For cash on delivery orders, we will ask you to provide us with your bank account details and credit the refund amount in the same. 

In case of prepaid order through UPI, Credit Card, Debit Card, or Net Banking, the amount will be refunded back to the account from which it was paid within 3-5 working days. 

Please note that Cash-on-Delivery charges and Shipping Charges (if applicable) are not refundable.